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Customer Care & Styling

Get in Touch with Our Team

Have questions about sizing, fabric care, order deliveries, or footwear fit? Send us a message and our styling specialists will assist you promptly.

Our customer support responds within 24 hours Monday to Saturday.
Retail customer service and styling support
Styling Support

Monday – Saturday
9:00 AM – 6:00 PM

Dedicated Retail Support

We are committed to making your shopping experience effortless and enjoyable.


Sizing & Fit Assistance

Unsure which size suits you best? Share your measurements and our advisors will recommend the ideal silhouette.


Orders & Shipping

Track your ongoing orders, request address updates, or ask about delivery timeframes to your destination.


30-Day Exchanges

Seamless exchanges on unwashed and unworn apparel and footwear within 30 days of receiving your package.

Shopping FAQs

Frequently Asked Questions

Quick answers to common questions regarding our collections and policies.

How do I find my shoe size?

Our shoes fit true to standard size. If you fall between sizes or have a wider foot profile, we recommend sizing up one half size.

What materials do you use?

We prioritize organic cotton, natural linen blends, and ethically sourced leathers crafted to withstand regular wear and washing.

How long does shipping take?

Standard metro deliveries arrive within 2–4 business days. Regional and nationwide shipping takes 4–7 business days.

Can I exchange for another size?

Yes. Simply contact us with your order reference within 30 days and we will arrange an exchange for your preferred size.

How should I care for denim & knitwear?

We advise machine washing inside-out in cold water with mild detergent, then line drying to maintain structure and color.

How can I track my shipment?

Once your order ships, you will receive an email confirmation containing your courier tracking number and real-time link.